Quality Assurance Senior Associate specializing in QC audits for Allstate's business processes. Evaluating processes and supporting operational excellence while ensuring compliance and accuracy in team operations.
Responsibilities
Completes quality control (QC) audits within designated areas of responsibility by evaluating processes for the business unit, clients, and the quality team
Follows established audit guidelines, focusing on detail, in order to complete tasks attentively, thoroughly, and accurately
Support the completion of multiple complex tasks
Assists with vetting of identified defects with operational leaders via e-mail, dispute process and/or conference calls
Assists with onboarding of new analysts by sharing technical knowledge, demonstrating responsibilities through job shadowing, and responding to questions
Conducts audits on transactions within area of responsibility and assists with documentation of auditing procedures to ensure current and accurate capture of team operations
Utilizes knowledge of operating policies and procedures to recommend solutions for enhancing operations while aligning with client expectations and corporate objectives
Performs quality control audits as directed by management, and within established production and accuracy standards
Requirements
Minimum of 2 years hands-on experience with QC/QA processes (not specifically in financial services/accounting)
Minimum of 2 Years experience within a finance/accounting environment
Minimum of 2 Years Excel experience
Benefits
A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts
Access to world-class learning platforms and award-winning L&D
Clear career paths, internal mobility, and a strong focus on growth
A people-first culture with flexible working options
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