Senior Project Manager advancing AI strategies for Contact Center with Zurich in Frankfurt. Focus on developing and optimizing AI - Agents and enhancing customer experiences.
About the role
- Senior Project Manager overseeing strategic delivery and coordination across product squads in fintech. Aligning business goals with technology delivery to ensure high-quality outcomes.
Responsibilities
- Drive and oversee cross-functional initiatives across our organization.
- Align multiple product squads — including Websites, Client Area, PSPs, CRM Systems, and Trading Platforms.
- Manage project timelines, milestones, and interdependencies to ensure delivery of high-quality outcomes on time.
- Establish clear governance, visibility, and reporting processes across all initiatives.
- Monitor delivery health, identify potential risks or delays, and drive proactive mitigation strategies.
- Track team velocity and performance , helping identify bottlenecks and opportunities for improvement.
- Act as the bridge between Product Owners, Development Teams, and Business Stakeholders.
- Organize and facilitate cross-squad syncs, ensuring alignment on shared deliverables and dependencies.
- Provide detailed progress updates, dashboards, and reports to management and stakeholders.
- Support prioritization and resource alignment to meet organizational objectives.
- Champion a culture of collaboration, accountability, and continuous improvement across teams.
- Contribute to refining delivery processes, tools, and reporting frameworks to enhance transparency and predictability.
Requirements
- Bachelor’s degree in Business, Project Management, Computer Science, or a related field
- 5+ years of experience in Project or Program Management, ideally within fintech, forex, or technology-driven organizations.
- Proven experience managing multi-squad or cross-functional projects involving multiple systems or platforms.
- Strong knowledge of Agile delivery methodologies and experience using Jira and Confluence.
- Exceptional organizational and leadership skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and stakeholder management skills, capable of working effectively across technical and business teams.
- Strong problem-solving mindset, with a focus on identifying risks early and driving actionable solutions.
- Experience in reporting project progress, performance, and dependencies to senior management.
- Ability to influence teams without direct authority, driving results through collaboration and structure.
Benefits
- Competitive Pay – We value you , not just your role.
- Career Growth – Your journey is important.
- Work-Life Balance – Time to rest is time to thrive.
- Hybrid Workplace Model - 3 Days in Office, 2 Days from Home.
- Wellness & Healthcare – Health comes first.
- Future Security – We’re invested in your tomorrow.
- Snack Hub – We care about your daily comfort.
- Lunch on Us – Nourishment and connection matter.
- Paid Overtime – Your extra effort doesn’t go unnoticed.
- Learning & Development – We believe in your potential.
- Referral Bonus – People matter here.
- Team Spirit – Culture is everything.
- Fitness & Recreation – Stay active and refreshed.
- Unwind Fridays – We’re human too.
Job title
Job type
Experience level
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Degree requirement
Location requirements
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