Senior Research Strategist leading integrated platform research for HMH, turning user insights into strategic priorities and measurable business outcomes. Design and deliver research initiatives across product, design, and operations teams.
About the role
- Designing user experience features and flows for PayU's products. Collaborating with cross-functional teams to enhance user satisfaction and accessibility across digital platforms.
Responsibilities
- Designing user experience features and user flows, and testing them heavily with end users
- Planning, supervising and conducting user research (qualitative and quantitative)
- Transforming ideas into products of user-friendly interfaces and communication
- Creating wireframes, mockups and clickable prototypes for desktop and mobile screens
- Bringing ideas to improve the experience with PayU products and services
- Maintaining the highest standards of design and applying the best practice
- Cooperating with colleagues from different teams in and outside the region: product, development, customer support, marketing, legal, treasury, sales, external partners
- Other UX-related tasks requested by direct manager
Requirements
- 7+ years of professional design and research experience
- 5+ experience financial or e-commerce industry experience, designing for business or consumer focused products at scale
- 5+ experience designing solutions focused on inclusivity and accessibility
- Multiple years experience owning and driving complex projects
- Building in the past design systems
- Proficient in Figma, Miro (or other UX/UI design tools)
- A strong desire for creative problem-solving, exploring customers’ painpoints, needs and desires
- Fluent communication (spoken and written) in English
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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