Hybrid Senior Process Engineering Consultant

at Australian Payments Plus

• Job title: Senior Process Engineering Consultant
• Job type: Contract
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Sydney, Australia

About the role

• Senior Process Engineering Consultant driving process optimisation within the AP+ Business Maturity team at Australian Payments Plus. Collaborating with cross-functional teams to enhance efficiency and compliance.

Responsibilities

• Provide Strategic Thought Leadership: Offer strategic guidance and thought leadership across the full process management lifecycle ensuring alignment with AP+’s strategic and operational goals.
• Partner with Executive Leadership: Collaborate with senior leaders to identify and maintain process ownership, define end-to-end process outcomes, and prioritise improvement initiatives that support long-term organisational success.
• Facilitate Process Workshops: Lead and facilitate workshops to validate process ownership, document end-to-end process flows, assess AP+’s process maturity, and develop actionable roadmaps for improvement.
• Drive Cross-Functional Collaboration: Work with cross-functional teams to uncover process inefficiencies, identify automation opportunities, and maintain a prioritised backlog of process improvement initiatives.
• Communicate Insights and Progress: Develop and present reports, insights, and executive-ready presentations to communicate process improvements, performance metrics, and project updates to key stakeholders.
• Manage Multiple Changes: Oversee multiple process areas simultaneously, balancing priorities and resources effectively to deliver high-impact outcomes for process owners and business units.
• Design and Implement Process Controls: Establish effective process controls, map associated risks and regulatory obligations and ensure AP+ demonstrates compliance with relevant regulatory and governance requirements.
• Champion Continuous Improvement: Foster a culture of continuous improvement by promoting best practices, innovation, and process excellence across the organisation.
• Improve Knowledge Management: Create sustainable knowledge practices which empower AP+ employees to deliver on outcomes more effectively through alignment of policy, procedures and work instructions that detail ways of working.

Requirements

• Certification: In advanced process improvement or change methodologies (e.g., Yellow/Green Belt Six Sigma) is highly preferred.
• Extensive Process Management Experience: At least 5–7 years of progressively responsible experience in business process management, improvement, optimisation, or process engineering.
• Process Improvement Expertise: Proven track record in leading process improvement workshops, facilitating cross-functional collaboration, end to end design and delivering initiatives that drive significant operational or strategic impact.
• Change Leadership: Demonstrated ability to influence and drive change within complex organisational environments, fostering a culture of continuous improvement and stakeholder engagement.
• Project and Delivery Management: Familiarity with project management methodologies and tools.
• Knowledge of Best Practice Frameworks: Working knowledge of industry reference models such as APQC, ITIL, and COBIT, and how these can be leveraged to enhance organisational process maturity and governance.
• Analytical and Benchmarking Skills: Experience conducting benchmarking analysis, defining key performance indicators and leveraging data-driven insights to measure and enhance process performance.
• Delivery Excellence: Understanding of delivery management practices such as RAID estimation techniques, and structured reporting to support effective process delivery and oversight.