Advise our clients on IT Service Management, identify organizational challenges, and jointly develop tailored solutions
Design KPIs, SLAs and OLAs within the IT organization based on the IT service catalog and support the successful rollout of IT services
Optimize IT Service Management, define corresponding processes and value streams, and drive their continuous improvement
Optionally provide technical leadership to junior consultants in joint projects
Requirements
At least three years of project and/or consulting experience in IT Service Management, or professional experience as an IT Service Manager
Good understanding of frameworks such as ITIL or COBIT
Strong interest in effectively organizing and managing IT in a digital environment and an understanding of the challenges at the IT–business interface
Excellent presentation and communication skills in German
Benefits
We subsidize not only your company bike (Jobrad), but also your public transport pass, benefiting both the environment and your finances.
We support your gym membership and preventive healthcare.
We enable work–life balance and compatibility of family and career according to your needs, including the option for remote work.
We offer 30 days of vacation per year. Take just one day off for Christmas Eve and New Year's Eve. If you’re looking for a longer break, we offer the option of a sabbatical.
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