Fraud Analyst focusing on combating fraud and managing risks for loyalty redemptions. Collaborating with teams to ensure secure experiences for millions of Canadian members.
About the role
- Senior Associate Configuration Analyst at NTT DATA ensuring implementation of configuration management policies. Collaborating with teams to manage configuration processes and stakeholder relationships in hybrid work environment.
Responsibilities
- Offers detailed support related to the configuration management process
- Works on strategic projects to govern the configuration management processes
- Participates in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness
- Conducts presentation to educate and trains users on the use of the configuration process
- Manages stakeholder relationships by proactively engaging with clients
- Works closely with internal clients to extract and compiles monthly reports as defined and agreed
- Brings subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organization’s budget, resource, timescale and technical requirements
- Ensures compliance with laid down procedures by contributing and participating in both internal and external audits
- Performs any other related task as required
Requirements
- Bachelor's degree or equivalent in a Computer Science or Information Technology field, or related field
- ITIL certification preferred
- Intermediate Certificate in Release Control and Validation preferred
- Moderate level of demonstrable experience working with internal and external stakeholders
- Moderate level of experience analyzing process and recommending improvements
- Moderate level of experience with a concentration and firm understanding of business practices
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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