Tester Engineer focusing on building automated test suites and validating system reliability for GovCon industry. Collaborating with development, DevOps, and security teams for timely remediation of vulnerabilities.
About the role
- Quality Assurance Manager overseeing and enhancing quality assurance program for credit union's Member Engagement department. Responsible for supervising specialists and ensuring compliance and service quality.
Responsibilities
- Developing, implementing and maintaining the credit union’s quality assurance program.
- Performing audits and targeted testing for compliance requirements.
- Analyzing data to identify trends and discrepancies.
- Review new accounts for verification, accuracy and risk mitigation.
- Working with credit union partners that evaluate interactions and provide 3rd party survey results to evaluate tools and agent performance.
- Partnering with internal departments to ensure consistent quality standards.
- Assisting with internal & external audits.
- Conducting training sessions to improve compliance awareness.
- Mentoring and coaching specialists to enhance service quality.
- Ensuring member interactions are handled with empathy and efficiency.
- Supervising staff within the Member Engagement department.
Requirements
- One year to three years of similar or related experience.
- A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
Benefits
- Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
- Fully funded deductible (HMO Plan)
- 401k employer matching contribution
- Income protection with life insurance, short and long-term disability
- Paid time off, holiday leave & birthday leave
- Educational assistance
- Commuter benefits program and more !
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