Técnico de Segurança do Trabalho JR assisting with safety documentation and training for field activities at Arcadis. Focused on sustainable solutions in engineering and consulting.
About the role
- Professional Services Consultant implementing Proofpoint email security solutions for clients. Engage with customers to deploy, optimize, and troubleshoot email security technologies.
Responsibilities
- Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
- Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
- Manage a significant case load of varying customer and project types concurrently.
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
- Deliver product (including administrative and UI) knowledge transfer to customers and partners.
- Drive high levels of customer satisfaction
- Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
- Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects
- Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
Requirements
- 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or customer success
- Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite)
- LINUX system administration experience
- Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP
- Strong understanding of RFC 822 and Sendmail
- Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)
- Working knowledge of authentication methodologies (SAML)
- Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)
- Comfortable presenting and explaining technology to individuals with low technical expertise
- Patience under pressure
- Must be able to thrive in a fast-paced environment
- Scripting (PERL, Python, Shell) experience a plus
- Experience with ZenGuide or administering a security awareness training program a plus
Benefits
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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