FA
Associate Product Manager handling the Fulfillment process at Farfetch. Collaborating with engineering and stakeholders to enhance product strategies and operational success.
About the role
- Utilize data and analytics to make product decisions, track performance, and be involved in opportunities for improvement
- Manage the delivery of strategy of customer management and treatment strategies, balancing the business, conduct and customer contexts
- Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to coordinate a wide range of initiatives and projects across Homes
- Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks
- Working closely with our delivery team to oversee delivery of treatments, and create requirements for customer data and redress calculation design
Requirements
- Deep understanding of the mortgage product set and how the systems administer the products
- Problem solving – bringing a creative approach to complex problem solving and being able to investigate based on own initiative
- Critical & analytical thinking – critically evaluating existing strategies, identifying improvements, and creating new approaches
- Risk management – the ability to assess risk from all aspects, identifying mitigants and enhancements to control framework
- Customer centric – the ability to consider the customer and put yourself in the customers shoes
- Stakeholder management – able to influence stakeholders to improve outcomes for our customers and manage risks
Benefits
- Flexible working
- Extensive benefits package
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