Hybrid Product Manager – Rectification Homes

at Lloyds Banking Group

• Job title: Product Manager – Rectification Homes
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £59,850 - £73,150 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Chester, United Kingdom

About the role

• Product Manager overseeing the Homes product at Lloyds Banking Group. Managing product decisions, strategy delivery, and customer collaboration in a hybrid working environment.

Responsibilities

• Utilize data and analytics to make product decisions, track performance, and be involved in opportunities for improvement
• Manage the delivery of strategy of customer management and treatment strategies, balancing the business, conduct and customer contexts
• Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to coordinate a wide range of initiatives and projects across Homes
• Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks
• Working closely with our delivery team to oversee delivery of treatments, and create requirements for customer data and redress calculation design

Requirements

• Deep understanding of the mortgage product set and how the systems administer the products
• Problem solving – bringing a creative approach to complex problem solving and being able to investigate based on own initiative
• Critical & analytical thinking – critically evaluating existing strategies, identifying improvements, and creating new approaches
• Risk management – the ability to assess risk from all aspects, identifying mitigants and enhancements to control framework
• Customer centric – the ability to consider the customer and put yourself in the customers shoes
• Stakeholder management – able to influence stakeholders to improve outcomes for our customers and manage risks

Benefits

• Flexible working
• Extensive benefits package