Principal Software Engineer leading operations in Walmart's Order Management System, collaborating with teams for application architecture and mentoring junior engineers.
About the role
- Principal Engineer leading the design and development of conversational AI solutions at Strategic Education. Collaborating with cross-functional teams to implement enterprise-scale applications.
Responsibilities
- Lead the analysis, design, and development of enterprise-grade conversational AI solutions
- Work closely with Architects, Systems Developers, and Project Managers to develop and maintain systems
- Promote continuous learning within the development team
- Define vision, roadmap, and architecture for enterprise-scale conversational AI
- Lead end-to-end design and implementation of virtual agents
- Collaborate with API development teams to design and develop APIs
- Implement automated testing, monitoring, and alerting practices
- Analyze conversation logs and NLU metrics to ensure high availability and performance
Requirements
- 7+ years software development, systems implementation, and integrations
- 5+ years with cloud technologies/infrastructure (GCP strongly preferred)
- 5+ years’ hands-on experience in conversational AI with deep expertise in Dialogflow CX
- Proven experience leading multi-year modernization projects (chatbot experience preferred)
- Experience with REST APIs, webhooks, and integrating external systems
- Experience leading geographically dispersed teams preferred
- Bachelor’s degree in Computer Science or equivalent combination of education, experience, and area of expertise.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- Parental leave
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
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