Hybrid Platform Engineer – Intermediate

at Gentrack Ltd (Global)

• Job title: Platform Engineer – Intermediate
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, EC2, Linux, Python, Terraform
• Location requirements: Hybrid, Pune, India

About the role

• Platform Engineer driving continuous improvement and automation in Gentrack’s cloud operations team. Supporting infrastructure management and collaborating with engineering staff globally.

Responsibilities

• Leverage your technical expertise to implement best practices, driving continuous improvement through automation and innovation.
• Support and mentor the Platform Engineering and Operations team.
• Foster collaboration with other teams within Gentrack and our third-party partners.
• Manage the infrastructure of Gentrack's core products on a global scale within engineering and operational disciplines.
• Handle escalations for troubleshooting, resolution, root cause analysis, and proactively address customer platform issues.
• Coordinate daily stand-ups, workload planning and operational duties, alongside team members.
• Take a hands-on role to support developing, building, and testing activities for platform architectures.
• Create, update, and review comprehensive documentation for engineering and operations processes.
• Conduct audits, reporting, and governance activities to uphold engineering and operations standards and compliance.
• Identify opportunities for engineering improvements and contribute to proposals for analysis and decision-making.
• Respond to platform incidents, conducting thorough technical investigations, resolutions, and reviews.
• Proactively monitor and manage service health and performance to ensure optimal functionality.
• Work UK business hours (between 8am and 6pm) to ensure close integration with UK based team members.
• Serve within the on-call support rota, ensuring 24/7 customer platform support.
• Engage and support internal teams, third parties, and customers through effective communication channels.
• Participate in scheduled out-of-hours work and standby support coverage as required.

Requirements

• Minimum of 3 years of experience in a similar role as a intermediate engineer within a Systems Administrator and DevOps role delivering engineering and operations towards platform / infrastructure architecture with ISO 27001 and SOC 2 compliance.
• Skilled and reasonably self-sufficient in the following Any Linux distribution(s). Certification is a bonus.
• AWS using IAM, VPC, EC2 and ECS both via console and CLI. Certification is a bonus.
• Highly skilled and mostly self-sufficient in Terraform. Certification is a bonus.
• Moderate to highly skilled in writing Ansible playbooks to automate server provisioning.
• Basic to moderate skills in Python scripting knowledge is advantageous.
• Solid fundamentals in technical support, with experience in troubleshooting systems from multiple areas including virtualized compute, networking and storage.
• Proven hands-on experience of the above points is essential.
• Working within ITIL service management frameworks and developing process improvements.
• Working within agile methodologies with scrum teams, sprints, and Kanban boards.
• Using Atlassian services (JIRA, Confluence, Bitbucket).
• Working within a Dev-Sec-Fin-Ops culture and practice.

Benefits

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos.
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet.