Associate Operations Account Specialist collaborating with underwriting and partners at Travelers. Managing multi - state, multi - line accounts and contributing to a positive workplace culture.
About the role
- Manager of Claims & Underwriting Training overseeing training programs for Claims and Underwriting business units. Leading a team driving innovation and collaboration towards measurable impact in employee growth.
Responsibilities
- Lead a team that includes supervisors, administrative staff, instructional designers, and training specialists both locally and remotely across multiple markets
- Be in regular contact with individuals at all levels of the organization on a variety of learning and development issues
- Enable business performance and collaborate with senior leadership across the organization
- Lead professional skills improvement, soft-skills training, and technical training programs on an organization-wide basis
- Design and facilitate claims and underwriting training
- Develop and manage learning platforms
- Direct and manage cross-functional committees and supervise the design and implementation of training programs
- Make decisions involving the direction of major projects and implement plans that affect strategic direction
Requirements
- B.A. in Human Resources, Organizational Development, Training or Insurance or equivalent combination of work experience and education required
- MA/MBA preferred
- Experience working in a multi-state environment
- Experience in developing Insurance Claims and Underwriting training curriculum
- High degree of collaboration with multi-state team members
- Certificates from ATD or similar organizations preferred
- Insurance-related professional designations preferred
- SHRM-SCP/ SPHR preferred
- 3+ years in administering learning and development programs
- 3+ years in managing employees and/or supervisors
- 3+ years in Instructional Design
- Instructional Design certifications a plus
- Proven skills in project management
- LMS knowledge
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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