Helpdesk Technician supporting IT Help Desk Services for approximately 1600 users. Responsibilities include troubleshooting tickets, hardware installation, and customer service support.
About the role
- Lead IT Engineer managing a team in Internal Technology. Focusing on people, process, and performance to deliver technology solutions at Aurora.
Responsibilities
- Line manage engineers across the Modern Workplace, Data, and System Specialist teams
- Take ownership of, run and continuously improve team ceremonies, including sprint planning, stand-ups, and retrospectives
- Build and maintain competency frameworks and training plans for each discipline
- Work closely with Head of Architecture and Engineering and lead engineers to ensure technical delivery aligns with Aurora’s strategic priorities
- Develop and optimise delivery processes to ensure consistency, scalability, and continuous improvement, within engineering teams and in collaboration with the wider Internal Technology department
- Serve as a trusted point of escalation for people and performance matters
- Partner with the Head of Architecture and Engineering to ensure that the engineering functions operate efficiently, maintaining a strong culture of collaboration and growth alongside the wider Internal Technology department
- Support engineers with professional development, including coaching, mentorship, and goal setting
- Support engineers in the delivery of technical solutions, drawing on past hands-on experience as an engineer or architect. Ensure effective and proactive escalation to the Head of Architecture and Engineering where required
Requirements
- Excellent people leader with a proven track record leading teams and developing high performance culture
- Proven experience in engineering or delivery management, ideally across multiple technical disciplines
- Previous hands-on experience as an engineer, consultant, or solutions architect
- Strong knowledge of Microsoft technologies, particularly M365 and Azure, to deliver internal IT capabilities
- Experience running agile ceremonies and improving delivery processes
- Excellent interpersonal skills, with the ability to coach, mentor, and resolve challenges constructively
- Experience implementing competency frameworks and performance metrics
- Highly organised, delivery-focused, and able to prioritise effectively
- A collaborative and positive approach to problem-solving
- Experience in consultancy or professional services environments (desirable)
- Understanding of data engineering practices and business intelligence concepts (desirable)
- Familiarity with enterprise systems such as Salesforce, SAP, or Dynamics 365 F&O (desirable)
- Experience with utilising CI/CD patterns and DevOps tooling to orchestrate configuration across environments (desirable)
- Experience working with Project Managers to deliver broad impact solutions (desirable)
Benefits
- Private Medical Insurance
- Dental Insurance
- Parental Support
- Salary-Exchange Pension
- Employee Assistance Programme (EAP)
- Local Oxford Discounts
- Cycle-to-work Scheme
- Flu Jabs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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