Hybrid KYC Operations Team Lead

Posted 3 weeks ago

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About the role

  • Lead, mentor, and support a squad of analysts handling onboarding and periodic review cases.
  • Allocate workloads, monitor progress, and ensure SLAs and KPIs are consistently met.
  • Provide coaching and feedback to help team members develop their skills and decision-making.
  • Review periodic alerts, escalating high-risk cases as needed.
  • Assess KYC/KYB documentation for authenticity and completeness.
  • Prepare internal Enhanced Due Diligence (EDD) reports for higher-risk customers.
  • Ensure accurate, well-documented case files in line with policies and procedures.
  • Ensure all work is completed according to Standard Operating Procedures (SOPs).
  • Identify recurring issues and propose process improvements to the Team Lead/Manager.
  • Help ensure systems and screening tools are functioning optimally.
  • Act as the point of contact for your squad with other squads and teams, including Compliance, Fraud, and Onboarding.
  • Share operational updates, issues, and suggestions with the wider leadership team.
  • Support internal audits and compliance reviews by providing required case documentation.

Requirements

  • Experience in AML, due diligence, or financial crime operations (payments or business banking preferred).
  • Working knowledge of UK and EU AML regulations.
  • Experience handling KYC/KYB reviews, PEP and sanctions screening, and adverse media checks.
  • Strong organisational skills with an eye for detail.
  • Ability to meet deadlines in a fast-paced environment.
  • Good communication skills and a collaborative approach.
  • Previous experience as a senior analyst or team coordinator (Desirable).
  • AML qualification (ICA, ACAMS, or equivalent) (Desirable).
  • Familiarity with screening tools (World-Check, Dow Jones, etc.) (Desirable).
  • Basic data skills (SQL or similar) for reviewing and extracting information (Desirable).

Benefits

  • We trust you, so we offer flexible working hours, as long it suits both you and your team
  • Physical and mental health support through our partnership with Wellhub giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
  • Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
  • Cycle-to-Work Scheme
  • Health and Life Insurance
  • Pension Scheme
  • 25 days of Annual Leave (+ Bank Holidays)
  • Office snacks every day
  • Friendly, comfortable and informal office environment in Central London

Job title

KYC Operations Team Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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