Objektmanager ensuring the quality and operations of Contipark parking facilities. Supporting operational management and ensuring a positive customer experience across multiple locations.
About the role
- Key Account Manager overseeing customer interactions with Union Leasing's core and mid-market clients. Responsible for retention, growth, and administration of assigned account base.
Responsibilities
- Oversee the day-to-day interaction with Union Leasing's core and mid-market customers
- Partner with Strategic Services and Customer Experience Administrators to deliver a premier fleet management program
- Responsible for retention, growth, penetration and administration of their assigned account base through promotion of fleet management tools and best practices
- Develop and implement account strategies to maximize revenue, drive customer retention, and achieve business growth for key clients
- Act as a strategic partner and trusted advisor to key clients, identifying new opportunities and addressing challenges
- Increase share of customer portfolio through promotion of additional product and lease adds
- Manage assigned employees to goals and objectives
- Lead regular account reviews and business updates with internal stakeholders to ensure consistent service delivery
- Furnish superior customer service to both internal and external customers
- Develop and institute and own delivery of custom fleet management solutions to assigned customers
- Detailed involvement in the set-up process for new clients, interacting with all functional areas of the Company on behalf of the customers and Sales team
- Generate key reports and data files
Requirements
- Bachelors Degree in Business or related field (or commensurate experience)
- Ten years leasing or related experience (preferred)
- Metrics driven ability to manage to forecast and growth objectives
- Strong analytical mindset ability to analyze data and make recommendations
- Capacity to meet demanding deadlines from both internal and external customers
- Ability to quickly and effectively prioritize workload throughout the day based on request for service
- Ability to work independently and with minimal supervision
- Ability to provide sound problem solving, analysis, and critical thinking
- Excellent attention to detail and project management experience
- Exceptional communication written and verbal skills required
- Work collaboratively in a team centered work environment
Benefits
- Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
- Includes a 100% Company-paid disability and life insurance plans
- Includes a 401K plan with company match PLUS additional end-of-year funding
- Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
- Provides 10 paid holidays annually
- Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
- Provides a confidential Employee Assistance Program
- Provides training and tuition reimbursement
- Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
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