SP
SprinklrDeal Desk Manager
Deal Desk Manager managing deal workflows and collaborating with multiple business teams at Sprinklr. Key responsibilities include deal structuring, pricing guidance, and ensuring efficient deal processes.
About the role
- Oversee the day-to-day interaction with Union Leasing's core and mid-market customers
- Partner with Strategic Services and Customer Experience Administrators to deliver a premier fleet management program
- Responsible for retention, growth, penetration and administration of their assigned account base through promotion of fleet management tools and best practices
- Develop and implement account strategies to maximize revenue, drive customer retention, and achieve business growth for key clients
- Act as a strategic partner and trusted advisor to key clients, identifying new opportunities and addressing challenges
- Increase share of customer portfolio through promotion of additional product and lease adds
- Manage assigned employees to goals and objectives
- Lead regular account reviews and business updates with internal stakeholders to ensure consistent service delivery
- Furnish superior customer service to both internal and external customers
- Develop and institute and own delivery of custom fleet management solutions to assigned customers
- Detailed involvement in the set-up process for new clients, interacting with all functional areas of the Company on behalf of the customers and Sales team
- Generate key reports and data files
Requirements
- Bachelors Degree in Business or related field (or commensurate experience)
- Ten years leasing or related experience (preferred)
- Metrics driven ability to manage to forecast and growth objectives
- Strong analytical mindset ability to analyze data and make recommendations
- Capacity to meet demanding deadlines from both internal and external customers
- Ability to quickly and effectively prioritize workload throughout the day based on request for service
- Ability to work independently and with minimal supervision
- Ability to provide sound problem solving, analysis, and critical thinking
- Excellent attention to detail and project management experience
- Exceptional communication written and verbal skills required
- Work collaboratively in a team centered work environment
Benefits
- Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
- Includes a 100% Company-paid disability and life insurance plans
- Includes a 401K plan with company match PLUS additional end-of-year funding
- Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
- Provides 10 paid holidays annually
- Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
- Provides a confidential Employee Assistance Program
- Provides training and tuition reimbursement
- Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
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