About the role

Key Account Manager overseeing customer interactions with Union Leasing's core and mid-market clients. Responsible for retention, growth, and administration of assigned account base.

Responsibilities

Oversee the day-to-day interaction with Union Leasing's core and mid-market customers
Partner with Strategic Services and Customer Experience Administrators to deliver a premier fleet management program
Responsible for retention, growth, penetration and administration of their assigned account base through promotion of fleet management tools and best practices
Develop and implement account strategies to maximize revenue, drive customer retention, and achieve business growth for key clients
Act as a strategic partner and trusted advisor to key clients, identifying new opportunities and addressing challenges
Increase share of customer portfolio through promotion of additional product and lease adds
Manage assigned employees to goals and objectives
Lead regular account reviews and business updates with internal stakeholders to ensure consistent service delivery
Furnish superior customer service to both internal and external customers
Develop and institute and own delivery of custom fleet management solutions to assigned customers
Detailed involvement in the set-up process for new clients, interacting with all functional areas of the Company on behalf of the customers and Sales team
Generate key reports and data files

Bachelors Degree in Business or related field (or commensurate experience)
Ten years leasing or related experience (preferred)
Metrics driven ability to manage to forecast and growth objectives
Strong analytical mindset ability to analyze data and make recommendations
Capacity to meet demanding deadlines from both internal and external customers
Ability to quickly and effectively prioritize workload throughout the day based on request for service
Ability to work independently and with minimal supervision
Ability to provide sound problem solving, analysis, and critical thinking
Excellent attention to detail and project management experience
Exceptional communication written and verbal skills required
Work collaboratively in a team centered work environment

Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
Includes a 100% Company-paid disability and life insurance plans
Includes a 401K plan with company match PLUS additional end-of-year funding
Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
Provides 10 paid holidays annually
Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
Provides a confidential Employee Assistance Program
Provides training and tuition reimbursement
Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!