IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
About the role
- IT Support Specialist providing IT support for technical issues and user accounts at The Quality Group. Leading IT assistance efforts in a hybrid working environment from Elmshorn.
Responsibilities
- You are the first point of contact for support requests via phone or the ticketing system
- You install, configure and update software applications
- You assist with hardware issues such as desktops, laptops, printers and other devices
- You manage user accounts and access rights
- You prepare and configure end-user devices for new employees
- You document support requests, solutions and workflows in detail
- You escalate complex requests to the appropriate support level
Requirements
- You have completed formal IT training or hold a comparable qualification
- You have experience in an IT service desk or customer support role
- You have good knowledge of Microsoft Windows, macOS and Office applications
- You possess a basic understanding of network technologies and IT infrastructure
- You are a team player, communicative and service-oriented
- You find pragmatic solutions and remain composed under pressure
- You are willing to learn and adapt quickly to new technologies
- You are fluent in German and English
Benefits
- Attractive employee discounts on ESN & More products
- Flexible working hours & home office options
- Subsidies for mobility & fitness (e.g., Wellpass, Deutschlandticket)
- Company pension scheme
- Workation options and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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