Provide superior service, aiming for first-contact resolution in all interactions.
Maintain a curious, forward-thinking mindset and challenge the status quo to deliver best-in-class underwriting service.
Analyze data, pricing and coverage, tailoring products to the specific needs of Ovation clients.
Negotiate coverage options and premium while maintaining underwriting discipline and profitability.
Prepare new business submissions; endorsements, renewals and inspections.
Order and analyze reports, including claims history and driving records.
Navigate multiple applications simultaneously, including Broker Portal, property valuation software, Salesforce, Five9 and other web applications.
Prioritize tasks effectively to ensure prompt delivery.
Demonstrate high integrity as an Ovation representative with our broker partners, working with Ovation team members and leaders, as well as key stakeholders at Aviva Canada Inc.
Continuously update core skills and product/industry knowledge through internal and external learning opportunities.
Requirements
2+ years' experience in high-value property insurance
CIP, FCIP or CRM designation completed or in progress
Ability to interact professionally to build long-term relationships with brokers
Ability to listen to broker and client needs and respond effectively
Ability to work with internal business partners to deliver an excellent broker and client experience
Excellent verbal and written communication skills
Attention to detail when reviewing data and reading reports
Strong and effective analytical, negotiation and decision-making skills
Superior time management, a proactive mindset and demonstrated productivity in a hybrid environment
Fully bilingual (French and English), written and spoken
Bilingualism: Proficiency in English in addition to French is required, as this role requires oral and written communication with our clients, partners and other Aviva Canada teams across Canada.
Benefits
A competitive total compensation package, including base salary, potential annual bonuses, paid vacation, a retirement savings plan, an employee share ownership plan, benefits, a personal Well-being spending allowance and three paid days to participate in volunteer activities.
At least four weeks of paid time off!
Excellent professional development and advancement opportunities.
Support for your professional training (payment for courses leading to the PAA designation).
Company programs that support employees' physical and mental well-being.
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