About the role

Property Claims Adjuster responsible for investigating and settling property losses. Delivering exceptional customer service while maintaining quality and compliance standards.

Responsibilities

Manage Claim Files: Handle assigned claims in a manner consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements and business unit goals.
Properly assess the exposure of assigned claims; set appropriate and timely reserves.
Manage all aspects of assigned claims, which includes initial claim contact, reserve and execute accurate and timely payments, investigate coverage and recovery opportunities, manage file to timely resolution, and complete all data integrity components.
Provide Exceptional Customer Service: Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers.
Establish and maintain effective relationships with customers, gaining their trust and respect.
Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.
Demonstrate knowledge of all relevant terminology to ensure accurate management of the claim.
Utilize verbal and numerical critical thinking skills to gather information and data; make sound decisions based upon the mixture of analysis, wisdom, experience and judgment.
Foster Teamwork and Inclusion: Support and help create a team environment where individual differences are valued.
Consistently act with the highest level of integrity and adhere to general principles of business ethics.

College Degree strongly preferred to include extracurricular or volunteer activities desired.
Minimum of 1 year property claim handling experience, including Xactimate estimating experience; 3 years preferred
Demonstrated high level of performance in current or past roles
Xactimate Certification is a plus
Proficient in preparing and evaluating structural damage estimates in Xactimate on moderate complexity personal property losses.
Proficient in moderate complexity personal property coverage analysis.
Critical thinking and problem-solving skills inclusive of investigation, decision making and conflict resolution, with attention to detail.
Ability to negotiate for resolution.
Ability to coach and mentor peers.
Effective time-management skills and the ability to work independently.
Ability to create and maintain loyal customers through your actions.
Ability to demonstrate active listening skills and exhibit empathy during difficult situations.
Ability to communicate clearly and accurately – both verbally and in writing.
Ability to adapt to change and to learn and utilize multiple systems to manage claims
Computer literacy and strong keyboard skills.