Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
RB
Hybrid Information Technology Application Support Analyst – Fraud Systems
Posted 2 months ago
About the role
- Information Technology Application Support Analyst at Regions supporting software systems and providing troubleshooting, installation, and training to users. Ensuring high-quality documentation and assisting in application implementations.
Responsibilities
- Supports software systems, provides troubleshooting, technical assistance, installation, and training to software users
- Ensures that application support documentation is maintained to the highest quality
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations
- Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager
Requirements
- Bachelor's degree in a related field and three (3) years of related experience
- Or Associate's degree in a related field and five (5) years of related experience
- Or High School Diploma and seven (7) years of experience
- Ability to communicate technical problems and solutions to non-technical users
- Excellent written and verbal communication skills
- Experience with scripting, automation, SQL etc.
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical & problem-solving skills
- Experience with Splunk and Dynatrace is preferred
- Experience with Visio or Lucid is preferred
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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