Lead the end-to-end onboarding/offboarding and deployment of the Secure Remote Access solution, to identified Operational Technology sites
Act as first response point of contact for service requests and issues
Input to the Secure Remote Access service incident response, change and problem management processes
Support management of an Azure Cloud Environment
Contribute to Secure Remote Access Solution Knowledge Management processes
Input to continuous improvement initiatives
Creation and provision of agent package deployments and user access accounts
Configuration of applications & appliances, adhering to end to end process and procedures
Leading and/or participating in upgrades, patching, performance monitoring, disaster recovery, and capacity management activities within the solution Azure cloud implementation
Troubleshooting Secure Remote Access solution connectivity, application, user and endpoint issues, interacting with stakeholders on bridge calls and updating Incident records in the cmdb
Create, review and implement Secure Remote Access solution changes, interacting with multi stakeholder groups, and updating change request records in the cmdb
Participate in root cause analysis, retrospective change reviews and continuous improvement initiatives
Undertake user acceptance testing for the Secure Remote Access service portal and solution deployment tools, to improve user experience and optimize workflows
Supporting activities related to secure offboarding of the Secure Remote Access solution
Create and maintain internal service and end user documentation
Deliver internal and user knowledge bursts and answer service consumer questions related to the use of the solution
Requirements
Familiarity with enterprise Secure Remote Access solutions
Experience in troubleshooting communication network and application issue’s within a large enterprise hybrid network environment
Knowledge and application of security concepts and best practices
Understanding of fundamental Azure cloud concepts
Ability to understand firewall rules and interpret associated logs.
System and Application administration and associated documentation creation
Experience in supporting a business-critical application within an operational environment
Experience of Identity and Access Management administration within a large enterprise environment
Benefits
No travel is expected with this role
Relocation Assistance: This role is not eligible for relocation
Job title
Information Security Engineering Specialist – Secure Remote Access
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