Head of DDIT EXP Design at Novartis responsible for human-centered design across platforms. Leading a team to enhance user experience and align design with organizational goals.
Responsibilities
Champion and advocate for human-centered design principles across all DDIT tools, platforms, and service workflows
Map end-to-end customer journeys and identify pain points, opportunities, and improvements
Design and optimize user journeys, interfaces, content, and workflows
Responsible for crafting, maintaining, and iterating the design system's visual, interaction, and usability standards
Partner with research, development, and strategy teams to identify opportunities and implement solutions
Guide and mentor a multidisciplinary team of designers and experience specialists
Continuously evaluate and refine design initiatives to ensure measurable improvements in user experience, engagement, and satisfaction
Requirements
Bachelor’s or master’s degree in UX Design, Product Design, Interaction Design, or other relevant fields
8+ Years of experience in EXP design
Advanced knowledge of design tools, systems, and methodologies (e.g. design systems, prototyping, customer journey mapping)
Experience integrating IT Portfolio Management expertise into design processes
Expertise in human-centered design practices, prioritizing user needs
Proven leadership skills, with the ability to inspire, guide, and mentor a diverse team of designers
Strong ability to partner and build rapport across research, design, development, and strategy teams
Excellent communication and presentation skills, fluent in English; proficiency in additional languages is preferred.
Benefits
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
Risk Life Insurance (full cost covered by Novartis)
5-week holiday per year; (1 week above the Labour Law requirement)
4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report
Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year
Meal vouchers in amount of 105 CZK for each working day (full tax covered by company)
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