Investigating financial crime risk for TD Bank with high complexity investigations. Collaborating with various stakeholders and leading project initiatives within the team.
About the role
- Investigating credit card fraud & financial crime application and transactional fraud reports from start to finish
- Reviewing cases where fraud and money laundering is suspected and creating reports in close collaboration with our Head of Fraud and MLRO
- Close collaboration with Fraud & Financial Crime Strategy Leads through the observation of latest trends - providing a crucial feedback loop to inform our fraud strategy.
- Delivering an exceptional customer experience to individuals impacted by fraud
- Handling fraud related customer enquiries via webchat, emails and phone calls
Requirements
- 1+ years in depth Credit card Fraud experience with a customer focused mindset
- Experience in using application and transactional fraud risk monitoring and investigations systems in a UK financial services environment.
- Have the ability to quickly become familiar with new concepts and processes
- Proficiency in MS Word, Excel and Outlook
- Are enthusiastic, committed and have great attention to detail
- Excellent verbal and written communication skills
- Able to manage a variety of different tasks and processes, at any one given time.
- Strong service delivery ethic, including the ability to work under pressure and to tight timescales, with imposed deadlines for the completion of the work.
- Ability to work with minimal supervision within a dynamic team environment
Benefits
- Competitive salary
- Potential for part time working around other / family commitments
- Pension contributions
- Bonus potential
- Private medical cover
- 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- 4x life insurance cover
- Employee assistance program
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Experience level
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Location requirements
SG
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