Build and productize AI growth workflows at AirOps. Collaborate cross-functionally to iterate features, improve processes, and drive customer-facing automation using LLMs.
Responsibilities
Build AI growth workflows using AirOps that can be used internally and productized for customers
Evolve services delivery playbook and resourcing, moving between execution and strategy
Use AirOps platform to improve internal and customer-facing processes and prove out new use cases
Partner with Growth, Marketing, Sales, and Product teams to build templates and workflows aligned to product launches and expansion opportunities
Work cross-functionally with engineering, design, CX, growth, and content teams to bring features to market quickly and iterate based on feedback
Monitor key metrics; analyze trends and recommend solutions to improve business outcomes; report findings to Exec team
Partner with design on UX research to improve customer engagement and conversions
Test the product and provide feedback to improve customer experience and usability.
Requirements
2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup
Former (or future aspiring) founders are valued
Comfortable moving fast in a startup where roles and responsibilities are fluid
Track record of running complex, multi-threaded projects in a hybrid environment
Experience with LLMs and AI techniques, including prompt engineering and retrieval
Experience automating processes with workflow automation tools like Zapier
Strong analytical skills with experience using data to inform decision making
Excellent project management skills, including proficiency in Linear, Airtable, and Asana
Strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs
Familiarity with Python and JavaScript preferred
Superb written and verbal communication skills.
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Generous parental leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
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