Serve as the technical vanguard within the customer success organization
Lead the technical deployment, configuration, and optimization of CodeRabbit’s platform across diverse customer environments.
Collaborate directly with engineering teams to design and implement scalable, secure, and efficient integrations.
Diagnose complex technical challenges and develop creative, effective solutions that align with customer objectives.
Serve as a trusted technical advisor to customers, providing deep product knowledge, architectural guidance, and best practices.
Partner cross-functionally with Product, Engineering, and GTM teams to share customer insights, drive product improvements, and influence feature development.
Deliver technical workshops, onboarding sessions, and documentation to enable customer teams and ensure successful adoption.
Act as an internal technical champion for customer needs, ensuring their success drives CodeRabbit’s continuous improvement.
Requirements
3+ years of experience in a customer-facing engineering role such as Forward Deployed Engineer, Solutions Engineer or Solutions Architect
Background in software engineering, DevOps, or systems integration, with proficiency in modern programming languages (e.g., Python, JavaScript, or Go).
Hands-on experience with CI/CD pipelines, Git-based workflows, and cloud-native environments (AWS, GCP, or Azure).
Proven ability to translate business requirements into scalable technical solutions.
Exceptional problem-solving, communication, and stakeholder management skills.
Comfort working in fast-paced, dynamic environments with multiple stakeholders and evolving priorities.
Passion for emerging technologies, particularly in AI/ML, developer productivity, and code intelligence.
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