Data Engineer integrating into SiDi team in Campinas, focused on developing machine learning models for embedded devices. Collaborating with global teams in a hybrid work environment.
About the role
- Technical support engineer delivering remote assistance for Rockwell Automation customers globally. Collaborating with teams to resolve technical product issues via phone, chat, and email.
Responsibilities
- remote technical support to Rockwell Automation customers around the world
- support for customers and distributors in solving technical problems related to Rockwell Automation products by telephone (80%), chat/email (20%)
- simulation and analysis of issues reported by users in the laboratory
- document technical solutions and best practices
- cooperation with technical teams and customer service
- continuous improvement in the area of Rockwell Automation products and technologies.
Requirements
- graduates of IT / Automation / Electronics or up to 3 years of experience in automation control systems programming and implementation
- knowledge of industrial controllers
- knowledge of industrial communication protocols
- knowledge or/and experience in computer network configuration
- knowledge how to proceed with technical documentation
- very good written and spoken English
- very good written and spoken Russian or Belarusian or Ukrainian
- experience how to handle stressful situations
- manage priorities on a daily basis.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- … and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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