remote technical support to Rockwell Automation customers around the world
support for customers and distributors in solving technical problems related to Rockwell Automation products by telephone (80%), chat/email (20%)
simulation and analysis of issues reported by users in the laboratory
document technical solutions and best practices
cooperation with technical teams and customer service
continuous improvement in the area of Rockwell Automation products and technologies.
Requirements
graduates of IT / Automation / Electronics or up to 3 years of experience in automation control systems programming and implementation
knowledge of industrial controllers
knowledge of industrial communication protocols
knowledge or/and experience in computer network configuration
knowledge how to proceed with technical documentation
very good written and spoken English
very good written and spoken Russian or Belarusian or Ukrainian
experience how to handle stressful situations
manage priorities on a daily basis.
Benefits
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
On-demand digital course library for professional development
Comprehensive mindfulness programs with a premium membership to Calm
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
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