Service Desk Analyst role at Novibet acting as first contact for service requests and incidents, ensuring smooth communications and proper incident management in a fast - paced environment.
About the role
- Analista de Sucesso Educacional garantindo excelência em experiências de aprendizagem com foco em eventos e operações educacionais. Integrando estratégia e execução no ambiente dinâmico da Educação Executiva.
Responsibilities
- Plan, execute and oversee all operational aspects of educational programs and experiences, from pre- to post-event;
- Ensure flawless execution with attention to every detail — from the physical venue to the setup and support materials;
- Create and maintain schedules and operational checklists, ensuring deadlines are met and deliveries meet quality standards;
- Be present at events and immersive experiences to ensure every stage reflects our standard of excellence;
- Negotiate and manage vendor contracts (catering, promotional items, print services, audiovisual, transportation, etc.);
- Coordinate logistics for instructors, subject-matter experts and external partners, ensuring smooth operations and compliance with internal policies;
- Manage pre- and post-event communications, attendance lists, certificates and feedback;
- Evaluate current processes and propose practical, creative improvements to operations and participant experience;
Requirements
- Previous experience in events, production, educational operations or executive programs;
- Highly organized, detail-oriented and proactive profile with excellent execution skills;
- Energy and dynamism to work in an agile environment with multiple simultaneous deliverables;
- Absolute focus on the learner/customer experience and a mindset geared toward continuous improvement;
- Excellent verbal and written communication skills;
- Proficiency with organizational tools (Google Workspace, Excel/Sheets, Asana or equivalents);
- Availability to attend in-person events, with occasional travel.
Benefits
- Meal and/or food allowance of R$35.10 per working day loaded on an iFood card;
- SulAmérica health insurance (100% company-paid);
- MetLife dental plan;
- Pet health insurance;
- Life insurance;
- Totalpass and Wellhub access to support fitness activities anytime, anywhere;
- Birthday Day Off to enjoy on your birthday as you wish;
- Partnership with Sesc;
- Partnership with OnHappy (discounts on hotels and travel);
- Partnerships with educational institutions;
- Childcare reimbursement;
- Company-provided work equipment (it may seem obvious, but we think it’s important to emphasize);
- Feedback-driven culture and development opportunities;
- Dynamic environment with strong growth opportunities;
- Payroll-deductible loans with competitive interest rates;
- Variable compensation to reward performance and cultural alignment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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