Hybrid Digital Workspace Engineer

Posted 3 weeks ago

Apply now

About the role

  • Provide advanced technical support as a key escalation point
  • Optimise and manage digital workplace technologies
  • Ensure endpoint devices are secure, high-performing, and compliant with business policies
  • Collaborate with vendors, IT security teams, and product managers
  • Analyse incident trends and implement Service Improvement Plans (SIPs)
  • Drive long-term stability across IT systems
  • Implement, monitor, and operate digital workplace technologies
  • Integrate digital workplace technologies with adjacent technologies
  • Ensure stability and security of digital workplace technology through effective endpoint management and timely patching
  • Support security operations processes by monitoring and reporting anomalies
  • Engage in 3rd line level BAU support
  • Proactively engage with users to troubleshoot and resolve incidents and requests
  • Manage the life cycle of service requests and incidents
  • Ensure compliance with company and other relevant standards/ regulations
  • Implement automation for repetitive tasks

Requirements

  • Experience with standard IT operations frameworks (e.g., ITIL)
  • Experience with scripting tools and languages (e.g., PowerShell, Bash, Python)
  • Digital workplace tool management expertise: tools, techniques, monitoring and integration
  • Experience with configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services
  • Experience implementing modern management of endpoint devices
  • Experience with continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
  • Working knowledge of: ITSM platforms, Digital experience and network performance monitoring tools, Desktop and application virtualisation, Endpoint management and security tools, Identity and access management tools, Microsoft Windows, Apple macOS, Generative AI

Benefits

  • Flexible working hours
  • Professional development opportunities

Job title

Digital Workspace Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job