Hybrid Data Analytics Intern, Customer Delight

at Back Market

• Job title: Data Analytics Intern, Customer Delight
• Job type: Internship
• Experience level: Entry level
• Salary: €1,200 - €1,400 per month
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Paris, France

About the role

• Data Analytics Intern supporting product & operations for Customer Care at Back Market. Leverage data to improve customer satisfaction and shipping performance in a hybrid role.

Responsibilities

• Leverage our diverse datasets to identify opportunities to improve customer satisfaction & optimise shipping performance
• Support decision making by conducting focused analyses on customer experience initiatives and learning how operational decisions impact business performance
• Assist with data requests and reporting for our stakeholders, helping track key metrics (Contact Rate, On Time Delivery, Customer Satisfaction) and prepare performance reports
• Maintain monitoring tools by updating Tableau dashboards and reports using SQL, Tableau, and Google Sheets to ensure data accuracy for the team.
• Develop data analysis skills while working with experienced analysts to interpret customer satisfaction & shipping metrics, translating insights into actionable recommendations
• Actively contribute to our data model, working with our analytics engineers to enable greater self-service across our stakeholder community
• Develop the use of LLMs & AI to capture the voice of our customers & gain insights that drive better customer service

Requirements

• You studying a Bachelor’s or Master’s degree in Business, Management or STEM with specialization in data & analytics or equivalent
• You have strong skills in data analytics, visualization and modeling, including experience with SQL & Gsheet ; ideally Tableau or DBT too!
• You possess a good balance of statistical/technical skills balanced with business acumen.
• You have good communication skills and you are able to make your work accessible to a non-technical audience
• You know how to work in autonomy
• You like to do concrete things and you are not afraid to get your hands dirty
• You are an amazing team player with whom it’s always a pleasure to work
• You are fluent in English - French is a plus
• You are looking for a 5 or 6 month full-time internship from January 2026 - June 2026

Benefits

• Internship agreement provided by current French university.
• Flexible work arrangements