Data Analyst at Fligoo analyzing data to provide business insights. Collaborating with teams to improve decision - making and drive innovation in AI solutions.
About the role
- Data Analytics Intern supporting product & operations for Customer Care at Back Market. Leverage data to improve customer satisfaction and shipping performance in a hybrid role.
Responsibilities
- Leverage our diverse datasets to identify opportunities to improve customer satisfaction & optimise shipping performance
- Support decision making by conducting focused analyses on customer experience initiatives and learning how operational decisions impact business performance
- Assist with data requests and reporting for our stakeholders, helping track key metrics (Contact Rate, On Time Delivery, Customer Satisfaction) and prepare performance reports
- Maintain monitoring tools by updating Tableau dashboards and reports using SQL, Tableau, and Google Sheets to ensure data accuracy for the team.
- Develop data analysis skills while working with experienced analysts to interpret customer satisfaction & shipping metrics, translating insights into actionable recommendations
- Actively contribute to our data model, working with our analytics engineers to enable greater self-service across our stakeholder community
- Develop the use of LLMs & AI to capture the voice of our customers & gain insights that drive better customer service
Requirements
- You studying a Bachelor’s or Master’s degree in Business, Management or STEM with specialization in data & analytics or equivalent
- You have strong skills in data analytics, visualization and modeling, including experience with SQL & Gsheet ; ideally Tableau or DBT too!
- You possess a good balance of statistical/technical skills balanced with business acumen.
- You have good communication skills and you are able to make your work accessible to a non-technical audience
- You know how to work in autonomy
- You like to do concrete things and you are not afraid to get your hands dirty
- You are an amazing team player with whom it’s always a pleasure to work
- You are fluent in English - French is a plus
- You are looking for a 5 or 6 month full-time internship from January 2026 - June 2026
Benefits
- Internship agreement provided by current French university.
- Flexible work arrangements
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