Hybrid CX Analytics Engineer

Posted last month

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About the role

  • Improve customer compliance operations by developing metrics, self-service tools, and analyses
  • Collaborate with stakeholders to manage tactical and strategic business needs
  • Proactively identify opportunity areas for improvement and optimization
  • Understand data resources to be used for projects
  • Frame and break down complex business problems into key components
  • Monitor key performance metrics to identify actionable opportunities for efficiency
  • Build a collaborative team environment fostering execution and continuous improvement

Requirements

  • 4+ years of relevant experience
  • Advanced SQL and data modeling skills
  • Python for data analysis experience
  • Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
  • Excellent written and verbal communication skills
  • Highly collaborative with ability to secure inputs from many cross-functional teams
  • Ability to think strategically and formulate appropriate analytical solutions

Benefits

  • Bonus eligibility
  • Equity eligibility
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan

Job title

CX Analytics Engineer

Job type

Experience level

Mid levelSenior

Salary

$135,320 - $159,200 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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