Hybrid Client Ticketing Services Manager

Posted 3 weeks ago

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About the role

  • Partnering with Clients to discuss event ticketing build requirements and time frames.
  • Delivering accurate event builds.
  • Providing timely and concise reporting and insights.
  • Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
  • On-site testing and client support and engagement on site throughout the duration of the event.
  • Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
  • Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients.

Requirements

  • Excellent verbal and written communication.
  • Ability to develop new and existing relationships with clients.
  • Ability to resolve client/customer problems in a helpful manner.
  • Understanding or ability to learn ticketing systems and processes.
  • Have a passion for live events.
  • Demonstrate a client focused attitude, being a true ambassador for our brand.
  • Be a team player willing to strive to deliver exceptional results.
  • Possess attention to detail.
  • Be able to troubleshoot and problem solve.
  • Communicate with style and professionalism, across all levels of business relationships, both internally and externally.

Benefits

  • Complimentary event tickets
  • Birthday and volunteering leave
  • Wellbeing discounts & flu vaccinations
  • Paid parental leave & free employee support (EAP)
  • Global rewards and recognition
  • Learning, development & career pathways
  • A diverse, inclusive, and passionate team

Job title

Client Ticketing Services Manager

Job type

Experience level

Mid levelSenior

Salary

A$72,500 per year

Degree requirement

Bachelor's Degree

Location requirements

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