Act as a subject matter expert, provide technical advice, direction, and guidance to other claims associates as need arises including instruction and authority on all complex conditional settlement demands received by enterprise
Work with front line claims file handlers as a trusted advisor on a day-to-day basis with regards to conditional demands received
Develop and guide claim managers and claim representatives on how to properly handle demands that subject Sentry and its insured/defendant to extra contractual liability, and excess verdict risks
Design and implement programs and practices relating to conditional demands for use countrywide
Collaborate with claims management and legal with regards to best practices for handling conditional demands in variety of states
Coordinate with various claims units to provide consistent, quality claims handling of complex conditional demands
Participate in strategy planning and recommend courses of action to achieve best outcomes for insured and enterprise
Remain abreast of changes in law impacting operations as related to conditional demands across all fifty states.
Requirements
Bachelor’s degree or equivalent work experience required, Juris Doctor preferred
Minimum 8 years of related work experience
Experience in handling conditional demands, preferably including bodily injury claims, on behalf of an insurer as an attorney, technical specialist, claims manager or similar role sufficient in one more of the following states to develop a high degree of technical expertise: CA, FL, TX, GA, or SC
While experience as a practicing attorney is beneficial, this is not a practicing attorney position, and no license to practice law is required
Expertise with conditional demands across multiple states including legal requirements, claims handling best practices, and risks involved
Technical expertise in claims processes, procedures, and laws as well as a thorough understanding of conditional demand requirements across multiple states; knowledge of claims handling operations
Strong analytical, communication, presentation, and human relation skills
Ability to self-manage in a role requiring a high degree of technical skill.
Benefits
Flexibility through a scheduled Hybrid work model
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving.
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