Senior R&D Technical Leader partnering with marketing to drive adult and fem care innovation at Kimberly - Clark. Leading projects and aligning teams for enhanced product development and execution.
About the role
- AVP Technology Lead optimizing call center technology solutions for a leading financial firm. Responsible for high-quality technology solutions and platform modernization in an Agile setting.
Responsibilities
- Serve as the technical leader for an Agile Product Delivery team, delivering high-quality technology solutions built on call center technology systems like NICE and Nexidia, along with technologies such as Angular and .NET.
- Ensure high standards in all aspects of software engineering, including continuous integration, code quality, test-driven development, and adherence to target architecture.
- Lead platform modernization efforts, including upgrading from on-premises to cloud solutions, implementing modern user experiences, redesigning legacy components, and partnering to identify and implement new solutions to solve complex call routing scenarios.
- Build scalable and resilient platforms with proper monitoring and alerting systems.
- Introduce innovative solutions to traditional issues, including agentic AI and call containment practices.
- Collaborate with QA and DevOps teams to adopt automation, continuous integration, and deployment best practices to expedite the release process.
- Participate in Agile ceremonies, including Sprint refinement, PI planning, and Daily Scrum.
- Lead Engineering forums for design and delivery assignment and reviews.
- Recommend opportunities for application and process improvements and prepare documentation outlining the platform roadmap.
- Communicate regularly with both technical and non-technical groups as part of product/project support.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or equivalent.
- 10+ years’ experience with solution definition and delivery for call center platform technologies.
- 7+ years’ experience with enterprise software development processes, including documenting software design by using sequence diagrams, activity diagrams, etc., and presenting in architecture board reviews.
- 7+ years’ experience with developing Microservices, API-first, and Event-driven design patterns.
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
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