Recognize, exemplify and adhere to Accellacare's values
Serve as the first point of contact for help desk incidents
Interface with users to identify and support requests
Lead quick win efforts and participate in organizational projects
Interface with IT/Vendor teams to resolve issues
Capture user feedback and provide input to management
Review system data to identify training needs
Coordinate development and review of training material
Participate in system testing and engage with users for feedback
Requirements
Recognize, exemplify and adhere to Accellacare's values
First point of contact for all help desk incidents
Interface with system users to identify requests and provide support
Lead smaller quick win efforts and participate in projects
Interface with IT/Vendor teams to evaluate and resolve issues
Capture user feedback on system applications
Proactively review system data and identify training needs
Demonstrate increased understanding of business needs and priorities
Actively participate in meetings and mentoring junior personnel
Benefits
Competitive salary packages
Annual bonuses reflecting performance goals
Health-related benefits for employees and families
Competitive retirement plans
Life assurance
Various annual leave entitlements
Health insurance offerings
Global Employee Assistance Programme
Flexible country-specific optional benefits such as childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments
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