AML Alerts Review Senior Associate ensuring integrity in data for compliance efforts at Manulife. Supports investigations and regulatory reporting while maintaining confidentiality of customer information.
About the role
- AML Analyst preventing financial crime for online gaming platforms. Investigating suspicious activities and ensuring compliance with AML regulations in a hybrid work setup.
Responsibilities
- Identify accounts which are classified as ‘medium risk’ and/or ‘high risk’
- Detect unusual activity which may give rise to Money Laundering and/or Terrorist Financing
- Investigate and subsequently close suspicious accounts in order to mitigate risk and protect revenue losses for the business
- Liaising and escalation of cases to the MLRO
- Regulatory and business reporting
- Working closely together with the MLRO to identify areas of improvement in the AML team and associated tools
- Working closely with the Risk, Payments and Fraud Team to streamline processes
- Investigate transactions and customer records, external data, publicly- available information, and other data to identify suspicious or unusual activity
- Reviewing and monitoring customer account registrations, deposit and withdrawal transactions
- Performing various AML checks; KYC (Know Your Customer), SoW (Source of Wealth), SoF (Source of Fund) and CRA (Customer Risk Assessment) checks
- Monitoring of customers to play responsibly
- Monitoring the site/s for suspicious transactions and/or activity
- All financial transactions must be cross-checked with our KYC and AML policy
- Monitoring any transactions which are received from banned countries/territories
- Answering third party queries regarding customers via email/chat
- Responsible for monitoring age verification and KYC/AML policy adherence
- Contribute to the development of departmental policies, products and service
- Attend and participate in regular fraud, AML and responsible gaming workshops and trainings
- Gather feedback from CS & Operations Teams for further system improvements and Product Team with prioritisation Develop and report and exceed personal KPI’s
- Productivity levels must be monitored in order to ensure that the set KPI’s are reached
- Produce regular departmental productivity report
- Initial Source of Wealth Requests, including record keeping of sent requests
- Appropriate noting player's accounts, including the documentation requested
- Ensure that all internal databases are kept up to date correctly
- Compile risk assessments based on the data of your findings
- Conduct Customer Risk Assessment for Deactivated Accounts
- Draft Suspicious Transaction/Activity Reports and escalate them directly to the MLRO when necessary
- Stay up to date with the AML/CFT and Gaming Laws and Regulations
- Act as the first point of contact for AML related inquiries for internal teams, such as Risk, Payments & Fraud, Marketing and Customer Support teams
- Review and process Source of Wealth documentation provided by the customer
- Communicate to players via email to request any information and/or required documentation
- Deal with escalations and/or prioritisation of cases raised by management
- Help and assist with training new starters
Requirements
- Previous experience in an AML analyst role within the iGaming industry or a similar regulated industry
- Strong knowledge of AML regulations, guidelines, and best practices, including familiarity with KYC procedures
- Proficiency in using AML screening tools, transaction monitoring systems, and other relevant software applications
- Excellent analytical skills with the ability to identify patterns, anomalies, and suspicious activities
- Detail-oriented mindset and ability to manage multiple investigations simultaneously
- Strong written and verbal communication skills, with the ability to present findings and recommendations effectively
Benefits
- Health Insurance & Fitness Benefit
- Weekly Team meals
- Team-building events and parties
- Learning & Development opportunities
- A great working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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