Director of AI responsible for vision and strategy at Manulife, driving AI/ML adoption and impact. Leading a high - performing team to develop AI - driven solutions for revenue growth and customer retention.
About the role
- AI & Digital Transformation Lead for beauty retail, implementing AI-driven solutions and enhancing customer experience. Requires strong technical expertise and collaborative skills in a hybrid work setting.
Responsibilities
- Lead the digital transformation roadmap, aligning AI applications with business objectives across retail, e-commerce, marketing, and operations.
- Design and develop AI-enabled solutions for personalized product recommendations, customer segmentation, inventory forecasting, and pricing optimization.
- Collaborate cross-functionally with marketing, merchandising, and IT teams to integrate AI into business workflows.
- Conduct data modeling and analytics, leveraging internal data (sales, inventory, customer) to drive insight and innovation.
- Oversee or contribute to web and mobile app development initiatives to improve customer engagement and digital experience.
- Evaluate and implement machine learning platforms, tools, and APIs (e.g., OpenAI, Google Cloud AI, Azure AI).
- Stay ahead of industry trends in AI, beauty tech, and retail innovation, recommending technologies and best practices.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Data Science, AI, or a related field.
- MBA or equivalent business experience is a plus.
- 3–7 years of experience in Digital business transformation strategy and implementation.
- Building and deploying AI/ML applications, ideally in a retail or consumer environment.
- Data modeling, statistical analysis, and data visualization tools (e.g., Python, SQL, Power BI/Tableau).
- Web and app development (HTML, CSS, JavaScript, React, or mobile platforms).
- Strong understanding of AI technologies: NLP, recommendation engines, computer vision, predictive analytics.
- Experience working with APIs and integrating AI tools into existing systems.
- Excellent problem-solving, project management, and communication skills.
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