Lead performance engineering for a multistate portfolio of utility - scale solar projects across the US. Responsible for technical oversight, performance analysis, and stakeholder engagement.
About the role
- Third-Line Technical Engineer at CDW responsible for resolving complex technical issues for clients. Utilizing in-depth knowledge in various technologies and collaborating with teams for optimal service.
Responsibilities
- Respond to incidents logged in the Incident Management system and provide end users with a technical solution.
- Provide a point of technical escalation and expertise.
- Resolving technical issues escalated from 2nd line support
- Investigating and diagnosing complex technical issues
- Providing solutions to critical technical problems
- Collaborating with other teams to resolve technical issues
- Maintain technical accreditations in line with catalogued services.
- Recommend and deploy changes via the change management process when required.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Work with consultants to better understand issues and solutions.
- Provide technical assistance to ongoing projects and the transition of new customers when required.
- Join the on-call rota and provide support out of hours.
- Escalate and work with vendors when required.
- Manage and complete scheduled tasks when required.
- Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers.
- Escalate potential problem issues with Problem and Incident Management.
Requirements
- 3-5 years of experience in a similar SLA-driven support role.
- Proven experience delivering projects and complex changes.
- Proven capability in the following technologies (Certification is an advantage)
- Security Clearance (SC) or ability to obtain
- Experienced in ITIL best practices
- Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration
- Conditional Access Security and Compliance Policies
- Microsoft Endpoint Device Management
- Azure
- Azure Entra ID and Identity Management
- AD Connect, ADFS, WAP, PTA, MFA
- Virtual Machines, VNET, EFS, Route 53 Security Center
- Backup, ASR, ANF
- AWS Identity Access Management (IAM)
- EC2, VPC, Storage Hub, Route 53 Security Hub
- Backup, Elastic DR
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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