customer-support

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt & Saudi Arabia. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. 
 
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Bosta

• Supervise and support day-to-day operations for the assigned channels Chat, Ticket, or Voice.
• Monitor and manage team performance to achieve KPIs (CSAT, AHT, adherence, utilization).
• Conduct regular coaching sessions, performance reviews, and quality assessments with agents.
• Ensure all customer interactions meet Bosta’s tone of voice, service standards, and SLA.
• Promote a positive, motivating, and customer-centric team culture.
• Handle and document customer escalations and feedback.
• Share weekly summary reports with the Customer Care Manager.
• Support in implementing new tools, systems, or process improvements.

Customer Care Supervisor

Customer Care Supervisor leading a team to enhance customer experience across Chat, Ticket, and Voice for Bosta's logistics services.

Hybrid Customer Support roles in Egypt

Browse 1 hybrid customer support roles hiring in Egypt.

1 jobs found

Customer Care Supervisor

Bosta