technical-customer-success

CIM is a provider of AI-powered building analytics and property operations software. Its PEAK platform aggregates and cleans utility, equipment, and sensor data to deliver real-time monitoring, fault detection & diagnostics, energy management, and actionable recommendations that improve sustainability, reduce costs, and extend equipment life. CIM pairs its SaaS platform with expert services for building optimization, retro-commissioning, and data-driven maintenance to help commercial property owners and operators run portfolios more efficiently and meet sustainability targets.

CIM creates innovative building analytics software that helps run large buildings at their peak performance. CIM's SaaS PEAK platform integrates building intelligence, machine learning and mechanical engineering to improve efficiency, sustainability and comfort across any commercial building type. CIM offers a uniquely collaborative and transparent end-to-end process that optimises buildings, achieving faster and smarter outcomes, and delivering economic and environmental benefits for property owners and operators.

Our powerful PEAK Platform monitors & digitises buildings to help eliminate key challenges for operations teams, including:

   - Lack of transparency: Leading to slow decision-making and time-consuming human interactions
   - Breakdowns: Inability to anticipate and prevent equipment incidents & failures
   - Financial planning: Impossible to accurately predict running costs
   - Multiple vendors: Contractors working in isolation
   - Tenant compliance: Ensuring optimal thermal parameters for building occupants
   - Legacy systems: A myriad of old and new technologies with limited interconnectivity
   - Portfolio view: Limited visibility of trends, issues and opportunities across property portfolios    

CIM’s centralised building analytics platform accelerates the process of fault detection, diagnosis & problem resolution. PEAK automatically collects live building data to help stakeholders pinpoint and resolve inefficiencies.

CIM has a proven industry track record across many industries including; real estate investment trusts, superannuation funds, manufacturing sites, governments, major cultural institutions, and large property portfolio owners and operators. Global fortune 500 companies partner with CIM to optimise & future proof their assets resulting in actionable data-driven insights on the operational performance of their sites.

To find out more visit us on www.cim.io

• Use CIM’s PEAK platform to monitor building systems, equipment health, energy use, and comfort conditions
• Diagnose operational issues across HVAC, BMS, and building services using live and historical data — enabling faster intervention and fewer recurring issues
• Identify inefficiencies, faults, and performance gaps and translate them into clear, actionable recommendations
• Support and configure fault detection and diagnostics workflows to ensure issues are prioritised correctly and resolved consistently
• Contribute to HVAC optimisation strategies that improve efficiency, comfort, and asset performance
• Work closely with Customer Success Managers to deliver outcomes across customer portfolios
• Collaborate directly with client engineering, facilities, and operations teams to embed CIM into day-to-day workflows
• Translate complex technical insights into practical actions that site teams can execute
• Build credibility and strong working relationships with technical stakeholders across multiple sites
• Conduct site visits as required to enable adoption, optimisation, and resolution
• Support onboarding and commissioning activities in partnership with CIM’s integrations team
• Assist with data validation and configuration to ensure fast time-to-value for new customers
• Bring real-world customer insights and operational edge cases back into the business
• Help close the loop between detected issues, resolved outcomes, and how the platform evolves
• Partner with Product and Engineering teams to ensure improvements are grounded in real building performance challenges

Customer Success Engineer

Customer Success Engineer applying technical expertise to real-world operational challenges at CIM, a leading AI company transforming building operations for sustainability.

<OIF Ventures> is an early-stage venture capital firm that partners with technology founders, providing capital, industry expertise, deep networks and hands-on support to help portfolio companies scale. They manage over $500M in assets, work closely with US venture capital networks, and emphasize active, founder-focused value-add beyond funding.

We're OIF Ventures, an Australian venture capital firm, championing exceptional founders to build the iconic technology businesses of the future.

Founded by some of Australia’s leading entrepreneurs, business builders and investors with significant investment, operational and strategic experience, we always seek to add material value to the founders and teams we partner with.

We've backed some of Australia’s most iconic technology companies including Go1, Instaclustr, Assignar, Enboarder, Kasada, XM Cyber, Circle In, Clear Dynamics and more.

If you will it, it is no dream.

OIF Ventures

• Lead the technical onboarding experience for enterprise customers — configuring templates, integrations and workflows to ensure successful adoption
• Act as the technical escalation point for Customer Success, diagnosing issues and resolving them directly or escalating clearly to engineering
• Configure and customise customer environments (templates, branding, animation settings and platform configuration)
• Partner closely with Customer Success leads as their technical counterpart during onboarding and launches
• Occasionally support presales conversations for technically complex deals
• Identify recurring customer needs and translate them into clear product feedback for Product and Engineering

Technical Customer Success Manager

Technical Customer Success Manager at Vouch, overseeing customer onboarding and support for an AI-first video platform. Engage with global enterprise clients to assist in platform configuration and usage.

Neara is a predictive modeling software company focused on enhancing network governance for utilities through proactive risk management and digital asset management. By simulating real-world scenarios like severe weather, Neara enables utilities to identify vulnerabilities, prioritize maintenance, and optimize network design more efficiently. Their solutions include asset health assessments, vegetation management, and tools for renewable energy integration, ultimately helping utilities ensure reliability and resilience in their operations.

At Neara, we're helping utilities future-proof their infrastructure. We create 3D network-wide models that reflect and simulate how utility assets behave in their real-world environment in any scenario, empowering you to prepare your network for anything — from systematic risks to severe weather and a clean energy future, so you can protect your assets, teams, and communities. Our customers identify and reduce risks 9x faster across a combined territory of >650k square miles and >2.5m assets.Contact the Neara team for a free trial or demo at info@neara.com 

Neara

Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.****We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.****By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.****Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

We’re excited to hire our first on-site Customer Success Engineer here at Neara! The Customer Success Engineer will work as a technical platform resource to enterprise-level customers and uncover new opportunities for the business. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers. This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

**WHAT YOU WILL DO**

- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.

- Work directly and closely with customers, including meaningful time on-site with customers to:

- Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.

- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.

- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.

- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.

- Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.

- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.

- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.

- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.

- Design and deliver focused training sessions and workshops aligned with customer goals and workflows

- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

**WHO YOU ARE**

- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.

- Familiarity with enterprise software platforms and deployments.

- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.

- Strong communication skills, you can explain complex topics clearly.

- Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.

- Strong external stakeholder engagement skills, including the ability to build trusted relationships.

- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.

- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

- An engineering degree is a plus, but not essential.

**WHAT WE ARE OFFERING YOU**

- Competitive salary

- Meaningful ESOP

- Flexible working arrangements with a fully stocked office in Redfern.

- Regular office events

- The real benefit is working on a genuinely complex, innovative and industry-leading product, making a genuine difference in the world around us.

Customer Success Engineer leveraging AI for utility solutions in energy infrastructure. Collaborating with clients to enhance platform usage and providing technical support on-site.

Triskele Labs is a leading Australian-owned cybersecurity firm offering comprehensive and tailored cybersecurity solutions to businesses. Established in 2014, the company has rapidly expanded from a team of two to over eighty experts specializing in various facets of cybersecurity. Triskele Labs provides advisory, defensive, and offensive services that include risk management, compliance services, penetration testing, and 24/7 managed detection and response. Their DefenseShield service offers around-the-clock monitoring and incident response, ensuring businesses' data and systems are continually protected. As a trusted partner for Australian businesses, Triskele Labs aims to understand each company's unique needs and develop custom strategies to mitigate cyber threats effectively.

Triskele Labs is one of Australia’s fastest growing cybersecurity companies. We deliver services including traditional projects such as Penetration Testing, Compliance and Risk Management through to new breed services including 24*7*365 Security Operations and outsourced Cybersecurity Managers to ensure we are a complete cybersecurity solution centre. Our team of experts leverage elite threat intelligence to provide the highest level of cybersecurity professional services.

We go the extra mile to demystify cybersecurity and become your trusted partner by developing customised programs that deliver on your specific needs to meet your budget.  Our holistic approach allows us to achieve multiple point security solutions to protect your IT infrastructure against the global threat landscape.

We are continually improving to deliver whatever it takes through a customer focused partnership where honesty, integrity and passion drive everything we do. We believe in delivering robust outcomes and solutions that defend, protect and manage your networks and systems to significantly mitigate your risks.

Triskele Labs

• The Technical Customer Success Manager (TCSM) will play a pivotal role in supporting SOC clients by providing in-depth analysis and insights.
• They will work across the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day periods.
• Through these interactions, the TCSM will deliver actionable recommendations to improve clients' security posture.
• Additionally, the TCSM will identify opportunities to expand service offerings, collaborating closely with the sales team to scope these enhancements for delivery.
• Conduct quarterly client reviews, analysing monthly SOC reports to extract and present trends and insights.
• Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
• Identify and recommend additional services to meet clients’ evolving needs, coordinating with the sales team to align on scope and delivery requirements.
• Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
• Collaborate with Account Management to drive service uplift and operational efficiencies.

Technical Customer Success Manager at Triskele Labs supporting SOC clients through reports and trend analyses. Delivering recommendations to enhance clients' security posture and expanding service offerings.

Hybrid Technical Customer Success Managers roles in Australia

Browse 4 hybrid technical customer success managers roles hiring in Australia plus related opportunities such as technical account manager, sales engineer and solutions engineer.

4 jobs found

Customer Success Engineer

CIM

Technical Customer Success Manager

OIF Ventures

Customer Success Engineer

Neara

Technical Customer Success Manager

Triskele Labs