Senior Software Lifecycle and Licensing Analyst optimizing user experience with software licensing solutions. Advising clients on licensing needs and developing software roadmaps for compliance and efficiency.
About the role
- IT Data Centre Analyst providing 3rd line IT Infrastructure support at Müller UK & Ireland. Collaborating with a skilled team to ensure IT services quality and system availability.
Responsibilities
- Perform routine operations and monitoring of hardware and software systems.
- Record all actions using ITSM tools and follows standard procedures.
- Manage and troubleshoot all systems in the responsible area.
- Manage and resolve incidents, requests, and problems within SLAS or escalates as needed.
- Keeps tickets regularly updated.
- Implement changes per change management processes.
- Execute installations, update and decommission per technical standards.
- Investigate and resolve issues not meeting design or business goals.
- Maintain and update standard OS builds - Documents technical processes.
- Manage and monitors Data Centre facilities - Attends regular inspections and audits.
- Ensure proper racking and structured cabling per standards
- Maintain accurate rack diagrams and cable labelling
Requirements
- Degree or equivalent experience in IT or related field
- Strong under pressure, meets KPls, and communicates effectively
- Experience with server installation, administration, and troubleshooting
- Basic knowledge of hypervisors and virtualization
- Aware of Data Centre standards and best practices
- Effective time management
- Ability to meet strict deadlines and targets
- Ability to work individually as well as within a team
- Must be willing to travel to other global group site when required
Benefits
- Competitive salary
- Generous annual bonus
- Life Assurance
- Health Care Cash Plan
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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