Network Optimisation Data Analyst supporting Australia Post’s network strategy. Delivering data - driven insights and assisting in network modelling for operational improvement initiatives.
About the role
- Senior Data Analyst at The Zebra analyzing agent performance and customer interactions. Collaborating with teams to drive measurable improvements in conversion and policy sales.
Responsibilities
- Conduct exploratory data analysis to uncover trends, patterns, and opportunities related to agent performance, customer interactions, and sales outcomes.
- Partner with agency leaders, enablement teams, and engineers to define data requirements that support improvements in agent workflows and customer experience.
- Work closely with agency teams to design, run, and analyze experiments, ensuring methodological rigor and actionable results.
- Deliver optimization insights for ongoing initiatives through ad-hoc analysis and intuitive performance dashboards.
- Monitor key agency metrics, KPIs, and customer behavior trends to proactively identify opportunities for operational improvement.
- Effectively communicate findings to both technical and non-technical teams, translating complex data into understandable and actionable stories.
Requirements
- 5+ years of professional (or comparable) analyst experience
- Intermediate to advanced SQL experience, with Python knowledge being a plus
- Experience with BI platforms (e.g. Looker, Tableau, Hex)
- Strong analytical skills and a passion for problem-solving, with a history of delivering data-driven solutions
- Familiarity with agency analytics and experimentation methodologies
- Knowledge of the insurance industry, including familiarity with insurance products and related data analysis is a plus
Benefits
- Competitive Compensation & Stock Option Offering
- Health, Dental, Vision & Disability Coverages
- HSA offering + employer contribution
- 401k plan + employer match
- Unlimited PTO (paid time off)+ the flexibility to enjoy it
- Paid Parental Leave Program
- Wellness perk ($100/month)
- Pet Adoption Reimbursement ($300/year)
- Learning & Development Opportunities
- Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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