Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Credit Decisions Analyst at YouLend responsible for pricing applications and KYC checks. Ensuring acceptable terms and verifying customer data for financial products.
Responsibilities
- Decision applications and price deals
- Ensure acceptable terms while deciding the size, duration, and price of an application
- Complete KYC checks using 3rd party tools to verify customer, flagging high risk applications
Requirements
- 1-2 years' experience in a similar role, with strong exposure to Underwriting
- Have excellent attention to detail and be confident working with numbers and data
- Be confident while analysing data and presenting results
- Strong use of excel or any data analysis software
- Be highly organised and reliable
- Ability to work under pressure
- Team player
- Target driven
- Passionate and customer focused
Benefits
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
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