Head of Data Operations managing and scaling Data Maintenance in Europe. Overseeing operational excellence and delivery of structured financial product documentation for German and European markets.
Responsibilities
Lead and scale Data Maintenance Europe, owning people leadership, operational excellence, and delivery of high-quality structured product reference data and documentation
Oversee the end-to-end operation of Data Maintenance Europe
Manage and grow the Data Maintenance Europe team, including hiring, coaching, and performance
Align operations with strategic data goals; identify automation and scalability opportunities
Lead projects from planning to execution and reporting
Ensure accurate and timely capture of structured product data (e.g., certificates, warrants)
Maintain and enforce Quality Level Agreements (QLAs) and KPIs
Optimize ticketing workflows and client support processes
Implement QA controls and ensure regulatory compliance
Collaborate with Engineering and Product teams to automate and enhance data processes
Act as escalation point for client issues and maintain operational documentation
Report performance and risks to senior leadership
Foster global collaboration across regions
Requirements
Proven leadership in financial data operations, especially in European structured products
Deep product knowledge (certificates, warrants) and data governance expertise
Experience with data models (e.g., DerivateXXL, IBT/IBE, PRIIP/EMT) and ticket-driven environments
Strong analytical, documentation, and project management skills
Fluent in English and German; degree in Finance, Economics, or related field
Preferred: Experience with market data vendors and European exchanges
Familiarity with data transformation and validation workflows
Benefits
High-impact role with visibility to senior leadership and top-tier clients
International, collaborative environment with growth opportunities
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