Quality Engineer at ZF leading structured problem analyses for supplier performance improvement. Engaging with suppliers for technical issues and quality requirements compliance.
About the role
- Quality Assurance Specialist in a hybrid role ensuring customer complaints are processed and resolved efficiently, collaborating within a multicultural team in the hearing aid industry.
Responsibilities
- Serve as part of the America’s DCU working in a Global and multicultural Team to ensure customer complaints are processed and resolved in a timely manner
- Perform initial screening of new complaints to determine potential reportability
- Process local device return logistics for complaint handling
- Perform follow-ups with investigators to ensure complaints are processed in a timely manner
- Continuously review complaint files to ensure documentation is aligned according to requirements
- Provide input on Global Projects and process improvements related to complaint handling
- Provide support for stakeholders and ensure that Global complaint process inspections and audits are effectively managed
Requirements
- Bachelor’s degree required
- Experience or knowledge with Complaint Handling processes and associated standards and regulations (FDA, ISO 13485, CFR, GMP, etc.) preferred
- Proficient with Microsoft Office tools (Excel, PowerPoint, Word)
- Salesforce and/or Complaint Management System experience preferred
- Possess leadership capabilities
- Strong problem-solving and time management skills
- Team player
- Ability to work independently
Benefits
- Health insurance
- Flexible work arrangements
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