Administrative Consultant managing group benefits administration for clients at Sun Life. Ensuring effective communication and support between plan members and sponsors with project management methods.
About the role
- Provide consultation to customer, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding usage of our solutions to solve their business challenges, solution design, user acceptance testing, and go live
- In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
- Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work
- Complete configuration and testing for enterprise customers based on the requirements and design specifications for the customer
- Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into go-live and ongoing adoption
- Contribute to large, complex implementation projects in collaboration with Implementation team members
- Provide mentoring to team members and document processes for continuous improvement. Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.
Requirements
- 4+ years of experience managing SaaS software implementation projects in a SaaS environment
- Experience administering/implementing software systems for companies with 2,500+ employees
- Extensive knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms
- High attention to detail and strong conscientiousness in project delivery
- Superb communication skills across multiple channels
- Experience conducting discovery to understand client processes and difficulties
- Excellent problem solving skills and the ability to develop and propose solutions that meet the client’s business needs
- Available to travel up to 25% for client engagements.
Benefits
- Workday Bonus Plan or a role-specific commission/bonus
- Annual refresh stock grants
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SL
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