Conduct user interviews and collect qualitative and quantitative data.
Analyze user feedback and present findings in reports.
Facilitate usability tests with minimal supervision.
Develop and refine research materials, such as interview guides and surveys.
Participate in the synthesis of research findings for cross functional teams.
Collaborate with designers to translate research insights into design recommendations.
Help define and prioritize user research initiatives.
Maintain a repository of user research findings and artifacts.
Conduct competitive analysis and benchmarking.
Create and update user personas based on research findings.
Stay up to date with the latest industry trends, tools, and techniques to continuously improve your research skills - paying particular attention to AI and Agentic technologies
Requirements
3+ years in a User Research role for digital solutions
Ability to plan and execute basic user research studies, aligning with business goals.
Skills in analyzing qualitative and quantitative user data.
Capability to prepare clear and concise research reports.
Skills to clearly present research findings to stakeholders
Ability to work with designers, product managers, engineers, and other disciplines across our business to implement research insights.
Bachelor's Degree in a relevant discipline ( Design, HCI, Behavioral Sciences, or related field ) or equivalent relevant experience with UX certification or training.
Working in a B2B environment on enterprise solutions (preferred)
Knowledge of Tax & Accounting solutions (preferred)
Familiarity with User Research platforms such as Great Question or UserZoom (preferred)
Experience collecting and reporting user data from Pendo or other analytics tools (preferred)
Working knowledge of AI and agentic workflows (preferred)
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