Hybrid CX/UX Research Consultant – Tax, Accounting

Posted 2 hours ago

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About the role

  • Conduct user interviews and collect qualitative and quantitative data.
  • Analyze user feedback and present findings in reports.
  • Facilitate usability tests with minimal supervision.
  • Develop and refine research materials, such as interview guides and surveys.
  • Participate in the synthesis of research findings for cross functional teams.
  • Collaborate with designers to translate research insights into design recommendations.
  • Help define and prioritize user research initiatives.
  • Maintain a repository of user research findings and artifacts.
  • Conduct competitive analysis and benchmarking.
  • Create and update user personas based on research findings.
  • Stay up to date with the latest industry trends, tools, and techniques to continuously improve your research skills - paying particular attention to AI and Agentic technologies

Requirements

  • 3+ years in a User Research role for digital solutions
  • Ability to plan and execute basic user research studies, aligning with business goals.
  • Skills in analyzing qualitative and quantitative user data.
  • Capability to prepare clear and concise research reports.
  • Skills to clearly present research findings to stakeholders
  • Ability to work with designers, product managers, engineers, and other disciplines across our business to implement research insights.
  • Bachelor's Degree in a relevant discipline ( Design, HCI, Behavioral Sciences, or related field ) or equivalent relevant experience with UX certification or training.
  • Working in a B2B environment on enterprise solutions (preferred)
  • Knowledge of Tax & Accounting solutions (preferred)
  • Familiarity with User Research platforms such as Great Question or UserZoom (preferred)
  • Experience collecting and reporting user data from Pendo or other analytics tools (preferred)
  • Working knowledge of AI and agentic workflows (preferred)

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Job title

CX/UX Research Consultant – Tax, Accounting

Job type

Experience level

Mid levelSenior

Salary

$91,600 - $126,800 per year

Degree requirement

Bachelor's Degree

Location requirements

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