About the role

  • Independently configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, mobile devices, and A/V equipment across Windows, Apple, and Linux operating systems
  • Provide high-level technical support for computer-controlled scientific instrumentation and a variety of devices in the BYOD environment
  • Provide guidance and mentorship to other End User staff
  • Identify trends in issue reporting, develop long-term solutions, and seek opportunities for continuous improvement and automation of End User Technology processes
  • Develop curriculums, organize classes, and create videos to educate end-users and IS staff on new and implemented technologies
  • Assist in the management of the Institution's authentication and IAM systems and processes (Cloud/2FA/AD/LDAP)
  • Assist in the maintenance and operation of the Institution’s network security perimeters (firewalls, intrusion detection systems, analytics)
  • Diagnose and remediate information security issues on systems, including problems arising from viruses, malware, and improper system configuration
  • Work with IS Security staff to satisfy DoD security requirements across both restricted and general environments

Requirements

  • Bachelor’s degree in related field, or at least five (5) years of related experience
  • Strong experience diagnosing and resolving complex technical and security issues on Windows, MacOS, and Linux operating systems
  • Solid understanding of local and Internet networks, client/server environments, basic cybersecurity procedures, and fundamental principles of Identity & Access Management
  • Familiar with IT network infrastructure components and related technologies, such as switches, routers, TCP/IP, DNS, (DHCP/Static IP), wireless
  • Proficient with mobile platforms technologies such as iPhone, iPad, Android, Surface
  • Ability to obtain a DoD security clearance at level Secret or above
  • Strong ability to communicate effectively with both technical and non-technical personnel about computer and security matters
  • Relevant technical certifications.

Benefits

  • Comprehensive benefits package

Job title

Desktop Support, Security Analyst

Job type

Experience level

Mid levelSenior

Salary

$71,000 - $91,800 per year

Degree requirement

Bachelor's Degree

Location requirements

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