Experienced Information Security Analyst investigating incidents and mentoring junior analysts in a collaborative environment. Position with a mission - centered organization to support information security operations.
WI
Hybrid Desktop Support, Security Analyst
Posted 5 months ago
About the role
- Desktop Support & Security Analyst handling technical support and cybersecurity for the WHOI. Balancing responsibilities between End-User Technology support and Information Security operations while ensuring user functionality.
Responsibilities
- Independently configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, mobile devices, and A/V equipment across Windows, Apple, and Linux operating systems
- Provide high-level technical support for computer-controlled scientific instrumentation and a variety of devices in the BYOD environment
- Provide guidance and mentorship to other End User staff
- Identify trends in issue reporting, develop long-term solutions, and seek opportunities for continuous improvement and automation of End User Technology processes
- Develop curriculums, organize classes, and create videos to educate end-users and IS staff on new and implemented technologies
- Assist in the management of the Institution's authentication and IAM systems and processes (Cloud/2FA/AD/LDAP)
- Assist in the maintenance and operation of the Institution’s network security perimeters (firewalls, intrusion detection systems, analytics)
- Diagnose and remediate information security issues on systems, including problems arising from viruses, malware, and improper system configuration
- Work with IS Security staff to satisfy DoD security requirements across both restricted and general environments
Requirements
- Bachelor’s degree in related field, or at least five (5) years of related experience
- Strong experience diagnosing and resolving complex technical and security issues on Windows, MacOS, and Linux operating systems
- Solid understanding of local and Internet networks, client/server environments, basic cybersecurity procedures, and fundamental principles of Identity & Access Management
- Familiar with IT network infrastructure components and related technologies, such as switches, routers, TCP/IP, DNS, (DHCP/Static IP), wireless
- Proficient with mobile platforms technologies such as iPhone, iPad, Android, Surface
- Ability to obtain a DoD security clearance at level Secret or above
- Strong ability to communicate effectively with both technical and non-technical personnel about computer and security matters
- Relevant technical certifications.
Benefits
- Comprehensive benefits package
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