Senior Agentic AI Developer at Kyndryl to build autonomous AI systems for complex tasks. Collaborating to integrate LLMs and achieve real - world business outcomes.
About the role
- AI Solutions Senior Manager managing teams for Voice Services transformation to AI-driven experience. Collaborating with product partners for next-gen voice self-service deployment.
Responsibilities
- Manage and develop teams dedicated to supporting the overall strategy, prioritization and execution of initiatives in multiple core Voice Artificial Intelligence disciplines
- Consult with Artificial Intelligence and Digital Product Managers, identify, functional design, prototyping, testing and training
- Identify and recommend machine learning solutions for handing unstructured intelligence based content and natural language generation for knowledge representation
- Influence and collaborate with leaders to set line of business priorities and timelines
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Artificial Intelligence Solutions
- Develop and guide a culture of talent development to meet business objectives and strategy
Requirements
- 6+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
- Experience in Contact Center operations, technology, and voice channel design.
- Direct people management experience overseeing teams responsible for AI design, configuration, and deployment of customer‑facing applications.
- Experience working in a highly complex environment, supporting multiple stakeholders at an enterprise level.
- Strong working knowledge of Financial services and customer needs in this space, including banking, lending, brokerage, and wealth management.
Benefits
- 10% travel
- This position is not eligible for visa sponsorship
- This position requires the ability to work onsite at one of the posted locations
- This position does not offer relocation assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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