Hybrid Senior Manager, Service Excellence – Earnings and Tax

Posted 6 days ago

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About the role

  • Senior Manager optimizing and managing contractor earnings and tax operations for Walmart's Spark Driver Program. Supporting transformational initiatives and ensuring compliance across multiple markets.

Responsibilities

  • Support the operations and transformation of global Earnings & Tax for the Spark Driver Program/Independent contractors.
  • Manage key aspects of global contractor earnings and tax operations.
  • Drive process standardization and operational efficiency by developing and maintaining SOPs.
  • Collaborate cross-functionally with technology, finance, and compliance teams.
  • Support robust data governance by defining master data strategies.
  • Provide effective leadership and guidance for a high-performing team.

Requirements

  • At least 7 years of progressive experience in contractor earnings operations, financial disbursements, or tax administration, with a minimum of 2 years in a management or team lead capacity.
  • Strong knowledge of contractor tax compliance—including U.S. and global reporting.
  • Experience with implementing or optimizing technology solutions that support operational scalability and regulatory adherence.
  • Demonstrated experience supporting cross-functional initiatives involving data governance, compliance, and technology.
  • Operational excellence mindset, with hands-on experience using methodologies such as Lean or Six Sigma to standardize workflows, drive measurable improvements, and reduce risk.
  • Excellent leadership, communication, and stakeholder management skills.

Benefits

  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Job title

Senior Manager, Service Excellence – Earnings and Tax

Job type

Experience level

Senior

Salary

$80,000 - $155,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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