Manager in CIB Risk overseeing budgeting processes and implementation of AI strategy within risk management. Collaborating across business units in a hybrid work environment.
About the role
- Assistant Fraud & Risk Specialist at TDCX reviewing fraudulent trends and supporting agents. Analyzing patterns, providing solutions, and maintaining confidentiality while conducting investigations.
Responsibilities
- Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities
- Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations
- Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials
- Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors
- Provide solutions that will help mitigate and prevent fraudulent activities
- Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferable with 2 years of working experience in the related field is ideal for this position
- However, fresh graduates are encouraged to apply
- Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently
- Demonstrates strong investigative ability, internet research, organizational and analytical skills
- Ability to work and multi-task in a fast-paced and rapidly changing environment
- Ability to work with a flexible schedule and on shifts as required
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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