Quality Assurance Agent monitoring inbound calls for TERREPOWER's collision business. Evaluating agent performance to enhance customer experience and satisfaction with high call quality standards.
About the role
- Quality Engineer at Vomela leading development activities including part validation in manufacturing. Focused on continuous improvement and quality assurance practices in a high pace environment.
Responsibilities
- Identify opportunities for improvement and perform root cause analysis and corrective actions to improve overall quality.
- Collects and evaluates production samples, ensuring that materials and products meet acceptable quality standards.
- Maintains and analyzes records of test results, defects identified, and other key metrics.
- Drafts and maintains standard operating procedures, manuals, and documentation for the manufacturing, quality and business processes.
- Monitors and periodically reports on production quality, nonconformance, trends, and root causes of defects in products or processes.
- Participate in internal audits, prepare documentation and evidence for audits reports and drives resolution of audit findings.
- Performs other related duties as assigned.
Requirements
- Bachelor’s degree (B.S.) in Engineering or Science related field required.
- Minimum of 5 years of related experience required.
- Knowledge of ISO 9001.
- Advance knowledge of statistics, including capability studies and Statistical Process Control (SPC).
- Ability to read and interpret dimensional prints, specifications, and standards.
- Analytical and problem-solving skills.
- Supplier Quality experience preferred.
- Ability to effectively communicate verbally and in written form with individuals and cross functional teams.
- Effective time management skills.
- Detail oriented, organized and ability to work independently.
- Experience with championing and/or deploying quality continuous improvement methodologies (e.g. DMAIC, PDCA, 8D, Lean, 6S).
- Advance knowledge of Microsoft suite (Word, Excel, Power Point), SharePoint knowledge preferred.
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